JOIN THE TEAM

Day of Event Manager

Job Title: Day of Event Manager
Company: Heyens Hospitality
Location: Austin, TX
Reports To: Operations Manager

Job Description:

As the Day of Event Manager at Heyens Hospitality, you will be the cornerstone of providing an unparalleled client and guest experience, embodying the essence of exceptional customer service at The Addison Grove and Prospect House wedding and event venues. In this role, you will be instrumental in overseeing event operations, maintaining the highest standards of hospitality, and ensuring each event unfolds flawlessly. Your dedication to excellence will be key in representing the venues’ distinguished reputation and in creating memorable, once in a lifetime experiences for every guest.

Key Responsibilities:

• Client and Guest-Focused Service: Prioritize the needs and experiences of clients and guests, ensuring their utmost satisfaction through exceptional customer service. Act as the face of The Addison Grove and Prospect House, representing its high standards in every interaction.
• Maintain Pristine Venue Conditions: Keep all facilities and property areas immaculate throughout the event, reflecting the venue's commitment to excellence and attention to detail.
• Effective Problem-Solving and Issue Resolution: Proactively address and resolve any challenges that arise, maintaining the event's smooth flow and safeguarding the client experience.
• Uphold Staff Professionalism: Ensure that all staff demonstrate the highest level of professionalism, mirroring the venue's dedication to superior service and client satisfaction.
• Adherence to Venue Standards and Expectations: Comply rigorously with the standards and expectations set forth by Heyens Hospitality management, upholding the venue's values and ensuring a memorable event.
• Event Management and Liaison Responsibilities: Diligently complete event manager checklists and act as the crucial link between day-of vendors, staff, and upper management. Report essential event details, ensuring all aspects contribute to an unparalleled client experience in line with the venues’ standards.
• Support Bar Staff and Guest Service: Assist bar staff during events as needed offering direct support to guests, contributing to a hospitable and enjoyable experience.

Qualifications:

• Event Management Experience: Experience in managing weddings or high-profile events.
• Customer Service Excellence: Strong skills in customer service and hospitality.
• Effective Communication: Excellent verbal and written communication abilities.
• Problem-Solving: Capable of resolving issues efficiently under pressure.
• Leadership Skills: Ability to lead and manage a team effectively.
• Flexible Schedule: Availability to work weekends, evenings, and varied hours.
• Professional Demeanor: High level of professionalism suitable for a luxury venue.

As the Day of Event Manager at The Addison Grove and Prospect House, you will be a crucial member of our team, significantly contributing to the creation of extraordinary experiences. This role requires a dedicated individual who is deeply committed to excellence, with a passion for both exceptional event execution and delivering outstanding customer experiences. Your role will be pivotal in upholding the high standards and prestigious reputation of the The Addison Grove and Prospect House.